You may contact the Support Center by phone between 9.00 am and 6.00 pm (Central European Time, UT+1h)
Support in the Asian zone is managed by our Tokyo office. It is open between 9.00 am and 6.00 pm (UT+9h)
If you encounter any technical problems, you may find a solution by reading the online help or the printed manual.
You may also look at the Frequently Asked Questions.
MountainsMap® is a surface analysis software package based upon the Mountains Technology® from Digital Surf. The Mountains Technology® is integrated by leading surface metrology instrument manufacturers, usually under their own product name. Mountains® based products are used by thousands of research institutes, laboratories and industrial facilities working on different scales and in many different sectors worldwide.
More information on Mountains®...
It is possible to test Mountains® for 30 days. This will be a fully functional version and you will be able to test different product levels and optional modules.
Get a free trial kit...
MountainsMap® user interface is localized in many languages. Its on-line Reference Guide are also translated except for some languages where English is used instead.
See the Technical Specifications for language list...
MountainsMap® is compatible with almost all surface measuring instruments in the market.
See the list of File Formats supported in MountainsMap®...
You can display the on-line Reference Guide by pressing F1 in MountainsMap®. Tutorials and example documents are also available from the Help tab in the ribbon. Do not hesitate to spend some time reading the Reference Guide. You will also find a lot of useful explanations.
A printed version of the complete Reference Manual (600 pages) can be purchased from Digital Surf. Contact us.
MountainsMap Profile is able to drive some workshop profilometers directly. These profilometers are connected by a USB cable. In such a case, a dialog box allows users to define measuring parameters, start the measurement, download the measured profile and automatically apply an analysis template. Contact us to know which profilometer brand are supported.
Other types of instruments are not interfaced directly but through the file formats in which they save acquired data. Some Mountains® based products are also integrated as ActiveX control into the manufacturer's acquisition software, and the measured data is automatically transferred to the analysis software.
Your feedback and new ideas is much appreciated, you can send it by email to firstname.lastname@example.org
A dongle is a USB protection key that must be plugged into a USB port of your computer in order to run the program. Caution: The dongle represents the license of your program. Do not lose it.
If the serial number is not written on the dongle itself, you need to launch MountainsMap® and display the About screen (Help > About...). You find the serial number at the bottom of the screen. The serial number is formatted as XX-YYYYYYYY.
The installation code is written on the CD cover. It is composed of 6 digits. Contact the technical support or your distributor if you do not find it.
The installation code does not change the level of MountainsMap which is defined by the dongle. The installation code is used to pre-set some preferences such as installation folder path, product name in the Programs menu. To fix an incorrect installation, just un-install the software and re-install it, using the correct installation code.
Make sure you install the software using an account with Administrator rights. Once the software is installed, it is possible to use a normal account or even a restricted account.
In case the dongle is not recognized after a new installation, you may reinstall the HASP driver alone from the HASP folder on the CD, or by downloading the latest driver from this site (see the Downloads page).
If you run an old version of MountainsMap on a new PC, you may need to download the latest version of the HASP driver:
You can reset the password by following this procedure:
The above operation requires Administrator rights
Digital Surf improves MountainsMap regularly by releasing new versions that bring new features and correct existing bugs. It is recommended to update your MountainsMap version from our website on the following page or from your usual reseller.
Within the major version number, updating MountainsMap is free. For example, if you own a version 6.0, you can update freely to version 6.2 but the update to version 7 requires an update fee. If you own a version 7.0, you can update freely to the latest version 7.4.
Yes, you can upgrade to higher product levels by paying an upgrade fee. You can also purchase the optional modules that are compatible with your product level. Please contact us to receive an offer.
MountainsMap® will check automatically on Internet if a new version is available. This feature can be enabled or disabled from the General Preferences. If the PC where MountainsMap® is installed is not connected to Internet, you can check manually from another PC on the following page.
In any case, do not hesitate to contact us. In order to answer you, the Support Team will need the following information:
Versions of MountainsMap® are written as X.Y.B:
Users of versions of MountainsMap® older than version 7.0 are strongly encouraged to update their product to the latest version. Any technical support or bug fix will apply only to version 7.x. Versions older than 7.0 are now obsolete and are not supported anymore by Digital Surf.
Software updates for Mountains® products sold by instrument manufacturers can only be obtained by users with a valid software maintenance contract. Contact your supplier for information on update policy. Users of older versions of MountainsMap® can buy the latest version at a privileged rate (consult us).
For any question related to the validation of a dongle, please contact: