You may contact the Support Center by phone between 9.00 am and 6.00 pm (Central European Time, UT+1h)
Support in the Asian zone is managed by our Tokyo office. It is open between 9.00 am and 6.00 pm (UT+9h)
If you encounter any technical problems, you may find a solution by reading the online help or the printed manual.
You may also look at the Frequently Asked Questions.
MountainsMap® is a surface analysis software package based upon the Mountains Technology® from Digital Surf. This technology is integrated by leading surface metrology instrument manufacturers. MountainsMap® is used by thousands of research institutes, laboratories and industrial facilities working on different scales and in many different sectors worldwide.
More information on Mountains®...
It is possible to test Mountains® for 30 days. This will be a fully functional version and you will be able to test different product levels and optional modules.
Get a free trial kit...
MountainsMap® is localized in several European and Asian languages (English, German, French, Italian, Spanish, Brazilian Portuguese, Polish, Korean, Chinese, and Japanese). Help files are also translated except for some languages where English is used instead.
See the Technical Specifications...
MountainsMap® is compatible with almost all surface measuring instruments in the market.
See the list of File Formats supported in MountainsMap®...
You can display the online help by pressing F1 in MountainsMap®. Tutorials and example documents are also available from the Help menu. Do not hesitate to spend some time reading the help and discover its features. You'll also find a lot of useful explanations.
A printed version of the complete help (600 pages) can be purchased from Digital Surf. Contact us.
MountainsMap Profile is able to drive some workshop profilometers directly. These profilometers are connected by a serial or USB cable. In this case, a dialog box allows one to define measuring parameters, start the measurement, download the profile and apply automatically an analysis template. Contact us to know which profilometer brand is supported.
Other types of instruments are not interfaced directly but through the file formats in which they save acquired data.
Your feedback and new ideas is much appreciated, you can send it by email to firstname.lastname@example.org
A dongle is a USB protection key that must be plugged into a USB port of your computer in order to run the program. Older versions of MountainsMap used a parallel port dongle instead of a USB dongle. Caution: The dongle represents the license of your program. Do not loose it.
If the serial number is not written on the dongle itself, you need to launch MountainsMap® and display the About screen (Help > About...). You find the serial number at the bottom of the screen. The serial number is formatted as XX-YYYYYYYY.
The installation code is written on the CD cover. It is composed of 6 digits. Contact the technical support or your distributor if you do not find it.
The installation code does not change the level of MountainsMap which is defined by the dongle. The installation code is used to pre-set some preferences such as installation folder path, product name in the Programs menu. To fix an incorrect installation, just un-install the software and re-install it, using the correct installation code.
Make sure you install the software using an account with Administrator rights. Once the software is installed, it is possible to use a normal account or even a restricted account.
In case the dongle is not recognized after a new installation, you may reinstall the HASP driver alone from the HASP folder on the CD, or by downloading the latest driver from this site (see the Downloads page).
If you run an old version of MountainsMap on a new PC, you may need to download the latest version of the HASP driver:
You can reset the password by following this procedure:
The above operation requires Administrator rights
Digital Surf improves MountainsMap regularly by releasing new versions that bring new features and correct existing bugs. It is recommended to update your MountainsMap version from our website on the following page.
Within the major version number, updating MountainsMap is free. For example, if you own a version 6.0, you can upgrade freely to version 6.2 but the upgrade to version 7 requires an upgrade fee. If you own a version 5.0, you can upgrade freely to the latest version 5.1.
Yes, you can upgrade to higher product levels by paying an upgrade fee. You can also purchase the optional modules that are compatible with your product level. Please contact us to receive an offer.
MountainsMap® will check automatically on Internet if a new version is available. This feature can be enabled or disabled from the General Preferences. If the PC where MountainsMap® is installed is not connected to Internet, you can check manually from another PC on the following page.
In any case, do not hesitate to contact us. In order to answer you, the Support Team will need the following information:
Versions of MountainsMap® are written as X.Y.B:
Users of versions of MountainsMap® older than version 6.0 are strongly encouraged to update their product to the latest version. Any technical support or bug fix will apply only on versions 6.x and 7.x. Versions older than 5.x are now obsolete and are not supported anymore by Digital Surf.
Version 6.2 will be supported until the end of 2014 for major bugs only.
Software updates for Mountains® products sold by instrument manufacturers can only be obtained by users with a valid software maintenance contract. Contact your supplier for information on update policy. Users of older versions of MountainsMap® can buy the latest version at a privileged rate (consult us).
For any question related to the validation of a dongle, please contact: