Contacting Support
Contacting the Support Center

You may contact the Support Center by phone between 9.00 am and 6.00 pm (Central European Time, UT+1h)

  • Phone: +33 38150 4800

or by Email:


Technical issues

If you encounter any technical problem, you may find a solution by reading the online help or the printed manual. You may also look at the Frequently Asked Questions on this web site. In any case, do not hesitate to contact us. In order to answer you, the Support Team will need the following information:

  • Clear description of the problem
  • Copy of the Trace file (see below) that will give us details about versions, serial numbers, operating system, ...
  • If needed, any file (measurement file, Mountains document, screen copy) that may be of any help to analyze the problem

How to find the Trace file?

Version 6.0 or 5.1

  • Go to Help menu > Support > Open the trace file
  • Save this file and send it as an attachment of your message

Versions before 5.1

  • Go the Help menu > About MountainsMap..., a dialog box is displayed
  • Hit the F5 key, a text file is displayed
  • Save this file and send it as an attachment of your message

Upgrade certificate, validation key

For any question related to the validation of a dongle, please contact:


Suggestions, feedback

Your feedback is much appreciated. Do not hesitate to send us any comment related to our products. Should you wish a new feature or suggest an improvement, we will take your contribution into account in our future developments. Send your contribution to support@mountainsanalysis.com

Other relevant pages:

  Home
  Frequently Asked Questions
  Mountains® Technical Specifications